Service Terms & conditions

Latest revision: January 8, 2025.

Below we outline the inclusions and exclusions in our web maintenance plans and other related terms.

1. Adjustments to ensure your site continues functioning correctly are not included. This includes, for example, fixing issues caused by browser updates, problems with extensions or templates that appear after a software update, CSS changes for minor branding updates (colors, logo, typography, etc.), or solving problems and correcting features that stop working unexpectedly.
2. Gekkota Studio will provide support for existing extensions on a site until the extension developer stops providing updates or they become incompatible with Joomla or WordPress. In such cases, Gekkota will help identify and install suitable replacements. Time spent evaluating, installing, and configuring these new extensions is not included in maintenance plans and will be billed separately at the hourly rate.
3. Fixing errors or security issues caused by external sources or third parties is not included. Some issues may appear due to the ever-changing nature of the internet, and unless they affect usability or accessibility, they will not be considered bugs. That said, Gekkota will always strive to ensure your site performs at its best.
4. Gekkota is not responsible for loss of customizations in extensions or templates that are not correctly configured using child themes or separate files. The client must notify Gekkota of any customizations before updates are performed. Time spent restoring such features is not included in the maintenance plan.
5. Maintenance plans do not include updates or licensing for paid extensions or templates. The client is responsible for purchasing the appropriate licenses unless otherwise included in the plan.
6. Maintenance services are provided “as-is” with no guarantees that the website will work exactly as the client expects. Conflicts between extensions, hosting limitations, or plugin compatibility issues may occur.
7. Gekkota is not responsible for issues caused by other users with access to the backend of the website.
8. Any unused support time included in the monthly plan cannot be carried over to subsequent months.
9. Our maintenance plans do not have a fixed price. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can evaluate your needs and offer a custom proposal.

In addition to the services offered in maintenance plans, Gekkota Studio provides support for Joomla or WordPress sites, such as troubleshooting, content updates, installation and management of new extensions, new functionality, and consulting.

These services are quoted separately and billed at €40/hour + VAT. A 10-hour support pack is available for €350 + VAT.

1. All communications related to support or issues must be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.. Messages via WhatsApp or other channels will not be handled.
2. We commit to addressing any issues reported within 48 hours whenever possible. Urgent tasks may incur additional charges.

Once a client confirms their interest in a maintenance plan, Gekkota Studio will request the necessary information (e.g., FTP access, cPanel, or backend credentials). Upon receipt, we will begin maintenance services and issue an invoice for the first month. Payment is due within 30 days; otherwise, services will be cancelled.

There is no commitment to permanence unless otherwise agreed in the contract. Clients may cancel services at any time, with no refunds for prior payments.

We recommend a cancellation notice of at least 10 days before the renewal date to streamline administrative procedures.

Gekkota also reserves the right to cancel maintenance or support services for any client, at any time, for any reason, with prior written notice.